Client
Harmonie
Project type
UX/UI Design
Industry
Healthcare / Personal Assistance
Date
2021
Introduction
Designing a service experience around trust and support
A UX/UI design project for Harmonie, shaping a digital experience for personal assistance and support services with clear navigation, approachable content, and practical service pathways.
The Challenge
Sensitive services needed clarity and reassurance
The site had to make service information easier to understand while preserving a sense of care, trust, and professionalism for people exploring personal assistance and legal support.
Research & Discovery
Understanding service needs and user confidence
The process used surveys, personas, and effect mapping to clarify what visitors need from the experience: plain-language service information, confidence cues, and easy contact paths.
The Solution
A calmer service journey with clearer routes
The UI organizes assistance, legal help, and contact content into a simpler structure, supported by focused visuals and reusable page sections.
Visual System
Research artifacts brought into the case study
Survey, persona, and mapping assets from the legacy page are included in the CMS entry so the project detail page can show both process and visual direction.
Experience Details
Structured for real service decisions
The design supports visitors who need to understand what help is available, why the service is trustworthy, and how to take the next step.
Outcome
A complete CMS project for Harmonie
The Harmonie legacy page is now represented as structured portfolio content with its key imagery, service context, and UX process carried forward.
UX/UI
Project focus
2021
Project year
6
Legacy assets migrated
